ASAS Business Solutions
Business solutions for providers in health, social care and education
Our operational Director has extensive experience of working within the field of Medical Imaging, having trained as a Radiographer over 30 years ago. He has worked for both the NHS and Private sectors and his experience includes operational delivery, complex cross sectional imaging such as MRI, CT and PET/CT, business development, contract negotiation and in the development of new services to both the NHS and Private Sector.
He has worked in senior management positions including Managing Director, Business Development Director and Operations Director and has operationally introduced fixed and mobile services in X-ray, MRI, CT, PET/CT and DEXA. As part of the development of bids for large NHS contracts he has developed business and operational models, including care path ways, demand profiles, throughput and staffing solutions. These services included the Fast Track MRI contract, Wave 1 and 2 DoH Diagnostic contracts, Manchester CATS (Clinical Assessment and Treatment Service). He has been involved in a number of service reviews and worked with senior managers to analyse service deliveries, efficiences and implemented service change projects to ensure effective service solutions to client organisations.
As part of a large NHS contract he implemented a Patient Management Centre, including systems and processes, IT solutions and data management. The data management systems included bookings and management of appointments, DNA, and distribution of images and radiology reports. In addition he has lead a team to identify PACS systems suitable for integration with the Patient Management Centre and worked with the operational team to project manage the implementation.
He has brought to market new service solutions including Mobile PET/CT and Cardiac MRI, following Six Sigma project runs jointly with an Original Equipment Manufacturer. Within the PET/CT mobile service he worked with coach manufacturers to design the first UK mobile PET/CT service and developed an implemented new operational procedures and protocols to deliver services to both NHS and Private Hospitals.
In addition he developed advanced training for MRI radiographers with accreditation at Masters level and competency sign off to ensure effective training in this complex cross sectional imaging technique. The training was then provided to NHS and Private Hospitals across the UK
Service Review and Analysis
ASAS Business Solutions has extensive knowledge and experience of working within both the NHS and Private sectors within Health. Whether it be in medical imaging or other areas of Health Care we can provide an effective solution to review the service delivery, the patient pathway, customer interaction and customer satisfaction. We will then work with you to develop effective actions plan to improve any identified issues and to improve the service delivery. We can analyse this from a number of perspectives including CQC compliance, Business Effectiveness and compliance with commissioned contracts with the NHS and Private Sectors.
Business Development/Tender writing
Growing your business in a sustainable and planned way, when you are stuck in the middle of operational delivery, can be an almost impossible task. In addition, public tenders for NHS is something most smaller providers have limited experience of and can be very daunting. ASAS Business Development has over 15 years experience of responding to NHS and Private Hospital tenders with an enviable track record of winning in this highly competitive market. We can support you through the PQQ (Pre Qualification Process) and ITT (Invitation to Tender), and help with editing and writing of Method Statements.
QC Compliance and Mock Inspections
CQC Inspections can be both time consuming and stressful. Knowing where you are against the regulations and Fundamental Standards can reduce the stress by allowing health organisations to identify areas which need improvement or are not compliant. Once you have identified the areas that need improvement, you can take control by developing and implementing prioritised action plans. ASAS Business Solutions will support you through the whole process to ensure objectivity and timely delivery of the action plan/improvements. We have many years of experience working with CQC inspectors and managing CQC inspections from the providers perspective. We can also access colleagues who are ex CQC Inspectors who can provide further advice and support.
CQC Registration Support
CQC Registration, whether for the Registered Manager, the Registered Provider and/or Location, can be a confusing and difficult process. ASAS Business Solutions has extensive experience of the CQC registration process and can guide and support you through this, including coaching the Manager and Nominated Individual prior to the CQC Interview.
Business start up
Setting up a new business can be a very confusing, and there are many areas to consider including: business planning, cash flow, regulatory compliance, policies and procedures etc. ASAS Business Solutions can provide guidance and coaching during the start up phase, help you to answer questions and find resources to support the early stages of your business journey.
Once the tender has been won there is the contract negotiation phase and then the contract management of the new service. Engaging with the NHS body can be daunting for a new or smaller providers. It is important to get in place the correct systems and processes to manage the new contract and to engage with the commissioners. Having support from an experienced senior manager can reduce the initial difficulties and help you through the set up phase of the contract.
Management Restructure/Change Management
The Health sector continue to go through rapid change, and our organisations and management teams need to keep pace to ensure regulatory compliance and to remain competitive within this difficult market place. We need to continuously review our cost base, management team strengths and weaknesses, and implement change to ensure we keep that competitive edge. ASAS Business Solutions can support you in reviewing your teams, looking at the best management structure and then supporting you through the difficult process of change management.
Development of Systems and Procedures
Monitoring, reviewing and trend analysis is key to ensuring a quality, effective and efficient service. CQC and NHS commissioners will be looking for continuous improvement and evidence of identifying any trends in complaints, safeguarding, health and safety incidents, infection control etc. They will expect positive action and action plans in place to remedy identified issues and for you to show continuous improvement of your services. ASAS Business Solutions can provide support in developing QA systems and analysing the data to support you to implement the required continuous improvement systems to ensure a quality service and to keep your customer satisfaction high.